Medicaid renewals are returning. It is VITAL that Medicaid members make certain Medicaid has their current contact information. Make sure your contact information (including your mailing address, home phone number, cell phone number, and email address) is up to date so that you receive important letters about your health insurance coverage. Check your mail, and if you get a letter from Louisiana Medicaid, read the letter and follow the instructions in the letter. The letter will almost always require you to send Medicaid documentation or information. Members who do not respond to renewal letters or requests for information risk losing their coverage, even if they are eligible.
Members can make changes to their contact information by:
1) logging on to MyMedicaid.la.gov
2) emailing [email protected]
3) calling their health plan on the number on their ID card
4) calling Medicaid’s Customer Service hotline at 1-888-342-6207. Hotline assistance is available Monday through Friday, 8:00 a.m. – 4:30 p.m.
In-person help is also available at any of the regional Medicaid offices. For an office closest to you, visit www.ldh.la.gov/medicaidoffices